Terms of sales

Business relations between DMLink and its customers are governed exclusively

by the following general conditions of sale.


DMLink sells to: hardware and software retailers, video game retailers, retailers of electrical household appliances, televisions and sound systems and photographic equipment, entities which, according to the laws are authorised for retail sale of information technology, electronic and consumer goods and audio-visual and photographic support media and equipment, eco-transport.


DMLink will not be liable for any direct or consequential damage or loss deriving from the sale of the goods and services offered in the catalogue.

3.Technical information and use of software

The technical information about the products is taken from information published by the manufacturers of the goods included in our range. DMLink reserves the right to amend/update technical information and dimensions of catalogue products as provided by the manufacturers, even without prior notice.

In case the goods acquired by DMLink consist of license for use of software or in case such goods embed software required for their utilization, in relation to such software the client:

  • acknowledges and agrees that the end user will be able to use such software only accepting and pursuant to the term and conditions included in the end user license agreement (if any) provided by the producer. The Client undertakes to inform the end user in relation thereto, notifying that without the acceptance of the end user license agreement (if any) the end user will not be able to use such software;
  • undertakes to not copy, reproduce, translate, disassemble, reverse engineer, apply any procedure to ascertain and/or appropriate the source code, modify, use in any manner or allow third parties to use in any manner such software. The Client undertakes to sale the license for use of software or goods embedding software required for their utilization imposing to its customers the same obligation provided hereunder.

If the customer fails to comply with the obligations under this article, the customer will indemnify DMLink for all damages, costs, charges and expenses that may arise as a result of the breach by the customer of such obligations.


The orders will be accepted only and exclusively sent in writing, by fax, mail or e-mail. The order is processed and the company is contacted soon after this to discuss further steps. Customers may request that goods to be delivered on a different date, postdating the originally accepted date.


All prices indicated in the price list column are the list prices to the end user – excluding VAT. The sale price is as indicated in the order confirmation. If no discount is specified, the order confirmation will state the «net sales price» to the retailer – excluding VAT. The prices and discounts may be amended at any time and the partners will be announced prior. If a price is published in error, i.e. 50% or more below the correct price and/or in any event it is obviously wrong and/or clearly derisory for whatsoever reason (errors in our system, human error, etc.), the order may be cancelled, even if initially confirmed, and the product will not be delivered unless the customer decides to proceed with the order and agrees to pay the correct price.

6.Complaints and returns

The DMLink catalogue will be send to you after you complete the section Be our partner.

7.Delivery, risk and ownership

Products are dispatched for delivery by carriers selected by DMLink or other entities on its behalf; delivery costs are charged to the customer in the invoice. Products are shipped at DMLink’s risks until the place indicated by the customer and, more precisely, until the signing by the customer (or by its designee) of the accompanying document.

In case of theft/loss of products, DMLink will refund to the client the whole price of the stolen or lost product, and the client may issue a new order for such products at its option. In the event the carrier is appointed, in any capacity, by the customer, the products shall be delivered freight collect and DMLink shall not be liable for loss and/or damage to the product from the time of consignment of the goods to the carrier at its own stores.

On delivery of the goods, customers must verify that the packages are intact and correspond in terms of quantity and quality with the information in the accompanying documents and any non-conformity must be notified on the same accompanying document with a note that specifically and exactly indicates the non-conformity – and confirmed within 8 (eight) calendar days by email to DMLink to the attention of the referenced vendor and by the submission of a request for non-conformity on the DMLink web page. Even if the packaging is intact, goods must be verified within 8 (eight) calendar days of their receipt; any defects caused by damage during transit must be notified in writing by registered letter with return receipt to the carrier with a copy to DMLink, within 8 (eight) calendar days from the receipt. Any notification after the mentioned deadline shall not be considered and shall not have effect. The customer is responsible for all declarations made.


Goods supplied must be paid for by credit card or irrevocable bank transfer, in advance, and confirmed, excluding any other conditions, which must be agreed in writing with DMLink in order to be valid.

DMLink reserves the right not to deliver the goods, including after accepting the order, to clients that have exceeded their credit limit or that owe outstanding amounts or who attempt to pay by unconfirmed and/or non-irrevocable bank transfers.

9.Order cancellation

Customers may request the cancellation of orders or part thereof. DMLink reserves the right to accept or reject the cancellations requested. Cancellation requests (and their acceptance) are made via e-mail, mail, fax.

10.Returned goods

Returns of goods to DMLink must be requested using mail, fax, e-mail, indicating the reasons for the request, quoting the details of the invoices and/or the consignment note and shall authorised by DMLink. Returns of goods are subject to authorisation and online assignment of a return number within fourteen (14) business days of the date of approval of the return request. Returned goods may be subject to deductions if the product:

  • is declared open
  • is declared unopened via the on-line form whereas in reality it was open
  • reaches DMLink more than ten business days after the time the return was authorised

Returned goods must be in perfect condition, in their original packaging, and sent carriage paid to our office, quoting the assigned return number on the document.


Any errors in dispatch or absence of items must be notified in writing, and/or online, by the methods and deadlines indicated in

point 9.


Purchases of equipment from DMLink implies full acceptance of the guarantee conditions of the manufacturer, which are beyond the control of DMLink. Therefore, customers should be aware that goods purchased will be guaranteed by the manufacturer under the conditions provided by the latter, and accept, without any reservation, all the guarantee service provision formalities of the manufacturer. Customers will find details of the identity of manufacturers and the guarantee conditions they apply on the DMLink website www.dmlink.md

13.Amendment of the present general conditions

The general conditions in this document may be amended without prior notice, and shall be valid from the date of their publication on the website: www.dmlink.md

Become a partner


Moldova, Chisinau

Columna str. 153


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Fax +373 022 85 52 05

Tel +373 22 86 69 44